Now more than ever, the pace is set by technology disruption, shifting customer expectations, and regulatory developments. In many ways recent experiences have only accelerated the need to digitally transform.

Financial services organizations have unique requirements when it comes to security policies and standards around data residency, identity and access control, as well as regulatory and compliance obligations for risk management.

Cloud technology presents significant opportunities to help financial institutions standardize in multi-cloud or hybrid environments, streamline tasks related to compliance and governance, improve visibility through the use of analytics and minimize complexity with modern collaboration tools.

Google Cloud is committed to helping financial institutions adopt cloud technology and digitalize for the future.

Over the last several years, environmental, social and governance (ESG) factors have taken on a greater importance for organizations and industries around the globe. How organizations decide to integrate ESG factors into their decision making not only impacts stakeholders and their interests but carries sizeable ethical outcomes as well. These various implications have resulted in the insurance industry feeling the increased pressure to focus on ESG and determine appropriate ways to integrate these vital factors into their organizations. In this webinar, panelists will discuss the importance of ESG, and how insurance organizations can better identify strategic opportunities to adapt to prepare for the future.

This course discusses the components of stucco cladding systems; the most common problems with stucco installations; stucco investigations; and the various contractors involved in stucco cases.

With vaccination efforts well underway, COVID-19 continues to impact the workplace and present challenges for business leaders and HR professionals. Join us to discuss recent developments in light of the pandemic such as paid sick leave, vaccine policies and guidelines, returning to the office, the latest masking and safety guidance, and other employment considerations.

How will insurers account for the interrupted year of the pandemic in damages evaluation? Businesses had extremely unusual income and expenses - with lockdowns, capacity regulations, consistent changes and supply chain issues. Traditional damages modeling may be greatly impacted by the financial results for 2020 and the early part of 2021, while attempting to measure financial loss unrelated to COVID-19. How will models need to be adapted to deal with pandemic disruption?Join Baker Tilly and Global Forensics and Litigation Services partner, Simon Oddy, to discuss the COVID-19 impact related to:

• Traditional performance modeling overview

• Approaches insurers may take in modeling around pandemic impact

• Impact on disputes in damages evaluation

What will this webinar answer?

• 1) How is traditional damages modeling performed?

• 2) What are the impacts of a disruptive economic year with traditional damages modeling?

• 3) What are options to adjust traditional modeling to account for the pandemic?

• 4) How will non-traditional and traditional modeling methods impact disputes?

On an inflation-adjusted basis, 2020 was the second-costliest year on record for thunderstorm-related damage in the U.S. Most year of the insured losses resulted from hail damage is the driver of the industry loss. Due to increasing awareness over the last several years regarding the increase in insured hail losses, insurance companies have been arming themselves with analytics; hail swath report maps which now seem to be a dime a dozen are widely used by insurance companies. Roofers are also using these hail maps to find work. However, some things should be known about these products which will be one component of this talk. The other component will be how the hail maps can be used to improve customer satisfaction and profitability during these costly catastrophic events. BMS RE US is drawing upon its broad, national client-base to provide important insights to insurance companies, helping them better understand and utilize the information in hail swath reports. In this talk, we will discuss how insurance claims data from destructive hail events adds value beyond the standard hail swath maps by offering improved claims rates and exposed loss ratios.

The insurance industry walks an often-challenging line. It’s a fast-moving and competitive industry, where customer touchpoints are limited and policyholder turnover can be high. That means every interaction policyholders have with your organization – and, by extension, the technology your organization uses – needs to contribute to a positive experience.

It's been one year since the World Health Organization deemed COVID-19 a pandemic where many of our workplaces were forced to shift into remote work virtually overnight. With the spur of hope prompted by two types of vaccines, with a third apparently on its way, is it time to reopen the office? Or should we take the "wait and see" approach? Join us to discuss the different "return to work" approaches available to employers, latest safety guidance, pesky employment law pitfalls, and vaccine considerations.

In this presentation, we will discuss: what accessibility is, what the resources for web accessibility standards are, then we'll briefly explain what the two approaches to accessibility initiatives and the business case for them. Following this, we will transition to an exploration of various user groups and web design considerations for them, and conclude with how to evaluate all efforts once you've tried them. There will also be time for questions at the end, as well.

This year, PAMIC's Mutual Insurance Day will look a little different. However, attendees will have the same valuable opportunities to:

• learn about current government affairs in the industry

• receive important and impactful legislative updates

• hear from two other industry trade organizations - NAMIC and the APCIA

PAMIC will provide a separate opportunity later in the year to set up appointments with legislators when it is deemed safe to do so again.

What? Public entity employers work hard to ensure employees are provided a safe and secure workplace. However, when accidents happen, taking care of employees goes beyond just providing timely medical attention. In this webinar, you will observe an employer’s response to a hypothetical employee injury and steps that an employer must take to meet its obligations under the FMLA and the ADA, and so to assist the employee in their recovery. We will also review performance management issues for employees in the wake of a workplace accident.

Working within a relational business is both rewarding and challenging. With all the changes in this current cycle of uncertainty, people are on a shorter fuse than ever. Within the insurance industry, often, the only time we hear from a customer is when something has gone wrong. Added together, problems plus uncertainty is a recipe for easily-triggered emotions. How do I effectively handle customer emotions and still deal with their situation? And how do I continue to keep myself energized to stay engaged with the public?

Cyberattacks are on the rise in 2020 with more employees working remotely and the significant increase in phishing emails. It is predicted that by 2021, cybercrime will cost the world $6 trillion annually. What steps can you take to protect your confidential data and keep your business secure?

Are you tired of chasing down sponsorship checks? Do you want to receive discounts on PAMIC sponsorships? Join us for a webinar discussing PAMIC's revised sponsorship program and program benefits for the 2021 year.

During the webinar the PAMIC team will discuss the current status of what sponsors receive and how that will change in the following year with the addition of digital tools. For more information, please view our Event Sponsorship Booklet.

This is a one-hour course that will introduce human factors terminology and human factors concepts such as the built environment; coefficient of friction; cognitive reaction time; expectation; line of sight; gait patterns; and reasonable care to name a few. This course will discuss how human factors concepts can be used in the evaluation of personal injury events on walking surfaces, working surfaces, motor vehicle accidents, and a variety of other engineering investigations.

This year the Underwriting & Loss Prevention Committee has assembled an educational program for all types of PAMIC members! Easily earn CE credits from your desk while listening to a variety of topics and relevant issues in the mutual insurance industry. Members are welcome to attend at a discounted rate. Nonmembers are also welcome to attend at full price.

Join PAMIC and the Insurance Technology Committee for the virtual IT Trends Seminar on Thursday, October 22nd! Led by Erin Selfe, VP of Information Technology at Pennsylvania Lumbermens Mutual Insurance, the committee has put together another great educational agenda with the membership in mind.

Attend sessions from your desk while earning CE credits! Sessions begin at 8:00am and the day will end at 3:45pm with break time and a lunch hour. Members may register for the day at a discounted rate, and non-members are also welcome to attend at full price.

Join PAMIC this year for the annual Financial Management Seminar! On September 9th-10th, the Financial Management Committee is hosting a 2-part virtual educational experience. Earn CE and CPE credits while attending sessions from your desk. Content will cover M&A Activity in the industry, an investment market update, a 2-part session on Cyber/InsureTech, a Reinsurance Market Update, and more!

PAMIC has partnered with Epoq, Inc. to provide all PAMIC members and employees with a new benefit. You and your family now get free access to Personal Legal Protection (PLP), a service that uses technology to create all your most essential legal documents. These include writing your will or power of attorney, creating a healthcare directive or creating a living trust.Join Clifford Cohen on Thursday, August 20th at 2pm EST for an overview of the free legal services available to PAMIC members and to hear about the work PAMIC Affiliate Member Epoq is doing with mutuals.You can find out how to access PLP by visiting https://pamic.info/Personal-Legal-Protection-MC

Mutual insurance companies are continuing to tap into enterprise-wide data to undercover metrics that can be utilized as actionable business insights. While it takes a certain skillset to retrieve the appropriate data and numbers, conveying the metrics in a meaningful way that resonates with decision-makers takes an equal level of proficiency.

Join the Pennsylvania Association of Mutual Insurance Companies (PAMIC) and Baker Tilly’s Value Architect Phil Schmoyer, for an informative webinar that will explore:

• The typical types of data that mutual insurance companies retain

• How mutual insurance companies can discover where these sources of untapped data may be located

• Challenges (and solutions) to establishing a data analytics strategy and/or a “data center of excellence”

• Examples of under-utilized analyses that have produced cost savings and/or cost recoveries for insurance companies.

• Learning objectives:

• Identify where to find informative data sources

• Understand the challenges in establishing an effective data analytics strategy

• Recognize the importance of conveying metrics and data in a meaningful and actionable format

The COVID-19 pandemic has had a profound effect on the economy and entangled itself into many facets of our personal and professional lives. Although the full effects are still unknown, the impact on the insurance industry will likely be far reaching.

Necessity is the mother of invention. In the past, such crises have generated a lot of energy that has forced the reshaping of markets and spurred innovation. The crisis has put strengths and weaknesses under a spotlight and may challenge providers to rethink their assumptions and address their points of failure.

Will existing changes in consumer and business expectations be accelerated now that coronavirus has forced people into a digital-only way of life? Could the crisis serve as a call to action for the industry to open the door to innovation (and if so, how will it occur)? What will be the long-term effect on the policyholder experience?

The Pennsylvania Association of Mutual Insurance Companies and the Insurance Federation of Pennsylvania are offering a one-hour webinar/conference call from 3:00 PM - 4:00 PM EST. The purpose of this call is to receive an update from the department and ask questions on the COVID-19 impact.